Refund policy

Change of Mind Returns

If you are not completely satisfied with your purchase, our change of mind policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we unable to offer you a refund or exchange.

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. This means the items must not have been worn and product tags still in place.  It must also be in the original undamaged packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, Gift Cards and

To return your product, you should mail your product to: 22 Dorset Avenue, Colonel Light Gardens.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request an exchange, you will be responsible for return shipping costs of the replacement product.

If you are shipping an item over $75, please consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

Faulty Product Returns

If the product is faulty please contact us first. Faulty product returns require an authorisation number to be allocated prior to return.  

If a return is approved due to a faulty product you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item please consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.